This warranty is only valid for Lighting used according to the manufacturer’s instructions.
Installation must be performed by a qualified and licensed electrician. The warranty will not apply if the product is installed by other than a licensed electrician. Problems arising from incorrect installation are not covered by warranty. The cost of repairs and/or service call arising from incorrect installation, not due to faulty material or workmanship in accordance with the Modern Lights warranty, will be payable by the purchaser at the time of repair.
The manufacturer does not accept liability for any direct or consequential damage, loss or other expense arising from misuse or incorrect installation and operation of the appliance.
Warranty will only be provided where proof of qualified electrical installation is provided. Eg. Electrical Safety Certificate.
The manufacturer will not accept in home expenses unless authorisation is granted prior to work commencing, and an approval number allocated, including any specialised access equipment required to facilitate the repair/replacement of the product will not be covered by Modern Lights.
Where a service call is undertaken and no fault is found, or where the fault is not covered under the terms of this warranty, a call-out fee may be charged.
This product is not designed or intended for industrial or commercial use.
The benefits conferred by this warranty are in addition to all implied warranties, other rights and remedies in respect of the product, which the consumer has under Australian Consumer Law.
The original purchaser of this Modern Lights product is provided with the following warranty subject to the following conditions. Any listed warranty is in addition to any other rights and remedies of the customer under any law. In applications not intended for household, personal or domestic use, liability is limited to replacement or reimbursement of product only.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you are experiencing issues with your product, please contact Modern Lights at firstname.lastname@example.org .
Please note that where Products are faulty or damaged upon delivery, photographic evidence of the damage or fault must be submitted to Modern Lights at email@example.com no longer than 3 days of receipt of the product. Failure to do so may result in your claim being denied.
To lodge a claim:
- Simply contact our Support team through firstname.lastname@example.org provide our team with a description of the fault. To assist our team in providing you with a speedy resolution, please include photos and/or a short video demonstrating the damage or fault with your product.
- Our Support team will review your claim and in the first instance, attempt to troubleshoot and resolve the issue for you without the need to return your product.
- If it is determined via troubleshooting that your product may be faulty, our team will provide instructions to have the product returned for assessment. If the product does need to be returned, we will arrange return shipping at no cost to you. For larger items, an on-site assessment may be arranged.
- Once we receive the product, our experienced technicians will assess it and determine how to best resolve the issue.
As an online retailer, Modern Lights do not have physical retail stores where you can return your faulty products. As such, it is important that you provide our team with as much information as possible (including photos and/or videos) to ensure your product fault can be diagnosed promptly, and so that we can resolve your issue. The following steps explain the process for returning a faulty product:
Enquiry & Troubleshooting
Our Support team will correspond with you to determine the nature of the reported issue and provide relevant troubleshooting steps. In many cases claims are resolved via correspondence without the need to return the item. To assist our team resolve your issue as quickly as possible, please include photos and/or video of the issue when you contact us through email@example.com.
If necessary your item may need to be returned. Smaller items are typically returned via a prepaid Australia Post label, while large items will be collected by courier or our repair agents. Large items will need to be suitably packaged for transit prior to return. We strongly recommend that you keep your original packaging to assist in this returns process. If your item is diagnosed as faulty, Modern Lights will cover the cost of sending this to our nominated repair centre, however if you are returning a Modern Lights product because you changed your mind, you will need to cover the cost of sending the product back to us.
Your item will be assessed by our technicians or sent to the manufacturer. While we endeavour to complete all assessments as quickly as possible, we request that you allow up to 10 business days once we have received the item.
Repair or Replacement
We will repair your product where possible and may need to order parts that are required to complete this. We will replace the product if necessary. Depending on the nature of the fault, you may be entitled to a refund or a replacement.
We will deliver any repaired items back to you or arrange a replacement if necessary. If a refund is to be issued, this will be completed by reversing the original transaction. The faulty item will become the property of Modern Lights.
Please Note: While the return process may take up to 10 business days, excluding transit times we endeavour to complete returns as quickly as possible, and many are resolved within the week. Return delivery times are estimates only and may vary based on location.
In most instances, where you experience an issue with a product that comes with a manufacturer’s warranty, the manufacturer will be able to provide a faster assessment and remedy. Many manufacturers will have dedicated Support centres with access to more detailed knowledge on their respective products, in addition to better access to spare parts.
You may prefer to contact the manufacturer directly to seek a resolution rather than Modern Lights. If you would prefer Modern Lights to assist you, and choose not to go to the manufacturer, then our team will of course be happy to assist you and you can contact us directly through the firstname.lastname@example.org.